AppleCare Protection Plan – For Portable Apple Computers 13 Inches and Below

Computer Technology and Software

October 12th, 2010 by admin

Direct access to Apple experts
Global repair coverage
Onsite repair for Mac desktop computers: Request that a technician come to your work site
Mail-in repair for Mac notebook computers: Mail in your Mac using a prepaid shipping box provided by Apple
Carry-in repair: Take your Mac to an Apple Retail Store or other Apple Authorized Service Provider

Product Description
Because Apple makes the hardware, the operating system, and many applications, the Mac is a truly integrated system. And only the AppleCare Protection Plan gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call. Extend the complimentary hardware service and technical support on your Mac to three years from the original Mac purchase date. Local telephone fees may apply. Telephone numbers and hours of operation may ... More >>

AppleCare Protection Plan - For Portable Apple Computers 13 Inches and Below

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5 Responses

Margaret writes:
October 12th, 20102:17 pmat

Apple support is fabulous. No hassle repair or replacement. Customer service agents and tech support is fast and easy. Well worth the cost.
Rating: 5 / 5
zander writes:
October 12th, 20102:32 pmat

Apple’s warranty is NOT worth it. At the apple store they put you in a tough position: you NEED the warranty to cover defects and mistakes on their end (which, in my experience, always happens). HOWEVER, the warranty does almost nothing for you if YOU make the mistake.

I almost considered never buying a mac again due to this terrible warranty service. Fortunately I have found 3rd party warranties that don’t try to rip you off at every turn.
Rating: 1 / 5
SOLON writes:
October 12th, 20104:25 pmat

Better Customer Service than ANY other computer company. . all of them predominantly Windows devices. . HP is the WORST. . . Night and day between Apple care and HP support. . . Brutal to say the least. Apple Care are actually AMERICAN agents speaking with you who actually KNOWS what the f they’re talking about. Quick, to the point – and you resolve an issue quickly, unlike the painfully long drawn out conversations with foreigners who are reading from an F quality script from other computer makers.
Rating: 5 / 5
Jan Hill writes:
October 12th, 20105:47 pmat

A must have with any new computer. I have always purchased and used many times. You can call with any question and there is no charge. On my old macbook they put in 2 new bluetooth cards for no charge. Great thing to have.
Rating: 5 / 5
CDSmith writes:
October 12th, 20107:23 pmat

I made the serious mistake of believing that AppleCare would provide peace of mind for my 13inch MacBook. After about 10 months of service my screen began to show non-functional pixels in the upper left corner. The computer was never dropped or mishandled, the case shows no physical damage or harsh treatment, and the screen is not physically damaged. I took the computer to the Apple Store where I was told that I would need to leave the computer. Several days later I receive a call from Apple’s TX repair center stating that the damage was accidental and not covered by the original warranty (still in effect) or the very expensive extend AppleCare warranty I purchased. I asked for their evidence of accidental damage and was told that the type of failure could only occur through accidental damage. They based this on a cursory visual inspection of the screen with the power on – they did not perform any internal inspection of the computer. In other words: It doesn’t work therefore you broke it! Even if I could accept this specious argument, why couldn’t the Genius at the Apple Store have told me that right away. I declined their offer to repair my computer for $750, and two weeks later I had my unrepaired computer back. I purchased a $100 screen which will take me about 30 minutes to install (see the Amazon reviews). The $240 for AppleCare is totally lost, but I’m not going to pay Apple $750 for a new screen.

To add insult to injury, I called Apple’s support in order to find a customer e-mail address. (Try finding one on their website!) Two different operators at what I can only presume is a foreign call center promised to redirect my call to someone who could help. Both time they hung-up on me.

Rating: 1 / 5